Privacy Policy

SNVA INC. (“SNVA”, “shennongvita”, “we,” “our,” “us”)
Last Reviewed and Effective as of: June 19, 2025

Your privacy is important to us. This SNVA Privacy Policy (“Privacy Policy”) explains how SNVA INC. collects, uses, stores, manages, and shares information, including Personal Information, in connection with our direct-to-consumer websites, including https://www.shennongvita.com, its sub-domains, affiliated websites, and mobile applications (collectively, the “Websites”). When we refer to “we,” “our,” or “us,” we mean SNVA INC., the entity responsible for controlling and processing your Personal Information.

By accessing or using our Websites or engaging with our services (collectively, our “Services”), you agree to this Privacy Policy and the processing of your information, including Personal Information, as described herein. If you do not agree with this Privacy Policy, you should not use our Services.

We may update this Privacy Policy periodically. Updates will be reflected in the “Last Reviewed and Effective” date above, and the revised policy will take effect as indicated. We encourage you to review this page regularly for changes. For material changes, we will notify you via email or a prominent notice on our Websites prior to the effective date.

For questions or concerns about this Privacy Policy, please refer to the “Contact Us” section below.

1. Personal Information We Collect

“Personal Information” refers to information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with an individual. It does not include anonymized or aggregated data.

We may collect the following categories of Personal Information when you engage with our Services, depending on the specific interactions. If certain Personal Information is not provided, you may not be able to access all functionalities of our Services.

  • Account Data: If you register a member account, we may collect your email address, password, verification code, and third-party account information.
  • Purchase Data: When placing an order, we may collect your name, delivery address, phone number, email address, and payment details.
  • After-Sales Service Data: For after-sales requests (e.g., product defects or returns), we may collect your email address, order number, product serial number, reason for the request, usage experience, and any Personal Information in supporting documents you provide.
  • Marketing Subscription Data: If you subscribe to our electronic direct marketing (EDM), we may collect your email address and phone number.
  • Review Data: If you submit a product review, we may collect your name, email address, location, and usage experience. Your first name, country, and usage experience may be published on our Websites.
  • Communications Data: Any Personal Information provided when you contact us via email, phone, chatbot, or other channels.
  • Technical Data: Information such as browser details, country, and server location settings collected via cookies or analytics tools.

We collect Personal Information from:

  • You Directly: Through web forms, orders, or communications (e.g., email, phone, or chatbot).
  • Generated by Us: Data created during order processing or through cookies and analytics tools.
  • Third Parties: Information obtained from service providers or partners, where permitted.

2. How We Use Your Information

We use your Personal Information for the following purposes:

  • Process and fulfill your orders.
  • Operate and improve our Website and Services.
  • Provide customer support and respond to inquiries.
  • Send service-related updates and, with your consent, promotional offers.
  • Verify your eligibility for special programs or discounts.
  • Perform data analysis and product development.
  • Comply with legal obligations and protect our rights and users’ safety.

We do not sell your personal data.

3. Disclosure of Personal Information

We may share your Personal Information with the following entities for the purposes outlined above:

  • SNVA Employees: Access is restricted to employees with a lawful basis and specific purpose for processing your Personal Information.
  • Trusted Service Providers and Vendors: Entities assisting with payment processing, shipping, warehousing, customs clearance, IT, customer support, advertising, marketing, or after-sales services.
  • Legal authorities: Financial, accounting, or legal advisors supporting our business operations.
  • Other Entities: As permitted by law, such as during ownership transfers, bankruptcy, compliance with legal requests, or to protect our interests or customer safety.

4. Cookies & Tracking

Our Services use cookies, web beacons, pixels, and similar technologies to collect information about your interactions with our Websites. These tools help us improve functionality, analyze usage, and deliver targeted advertising. Third-party cookies from advertisers or social media platforms (e.g., Facebook, LinkedIn, YouTube) may be used to display SNVA ads on other websites, based on your prior interactions with our Services.

Some Website pages allow content sharing via social media platforms, which may set their own cookies. We do not control these cookies and recommend reviewing the respective platforms’ cookie policies. We do not currently respond to “Do Not Track” signals from web browsers.

5. Data Security & Retention

We implement reasonable physical, administrative, and technical measures to protect your Personal Information, such as encrypting sensitive data (e.g., payment details) using secure socket layer technology (TLS) and adhering to industry standards. Employees are required to comply with data protection laws, and access to sensitive information is limited to those with a legitimate need.

While we strive to protect your data, no system can eliminate all security risks associated with online data transmission. SNVA is not liable for unauthorized access to your information, to the extent permitted by law. If you suspect a security breach, contact us immediately using the details below.

We retain Personal Information only as long as necessary for the purposes outlined in this Privacy Policy, considering factors such as data type, consent status, legal obligations, or legitimate interests. We have procedures to address suspected data breaches and will notify you and regulators as required by law.

6. External Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before engaging.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your Personal Information:

  • Right to Know: Understand how and why we process your Personal Information.
  • Right to Access: Request a copy of the Personal Information we hold about you.
  • Right to Correct: Request correction of inaccurate Personal Information.
  • Right to Delete: Request deletion of your Personal Information, subject to legal exceptions.
  • Right to Opt-Out: Opt out of the sale or sharing of your Personal Information (SNVA does not sell Personal Information of consumers under 16).
  • Right to Limit: Limit the use or disclosure of sensitive Personal Information, where applicable.
  • Right to Non-Discrimination: Not face discrimination for exercising your privacy rights.
  • Right to Data Portability: Receive your Personal Information in a structured, machine-readable format, where feasible.
  • Right to Withdraw Consent: Withdraw consent for processing, though we may retain data if another legal basis applies.

8. Additional Information for U.S. Residents

If you are located in the United States, you may have additional consumer rights under applicable state laws, such as:

  • The right to know what Personal Information we collect and how it is used or shared.
  • The right to delete or correct Personal Information, subject to exceptions.
  • The right to opt out of the sale or sharing of Personal Information (SNVA does not engage in such activities for consumers under 16).
  • The right to non-discrimination for exercising privacy rights.

For California residents, under the California “Shine the Light” law (Civil Code Section 1798.83), you may request information about disclosures of your Personal Information to third parties for their direct marketing purposes in the prior calendar year. Submit such requests using the contact details below.

To exercise these rights, submit a verifiable request via email to shennongvita@gmail.com, providing sufficient information to verify your identity and specify your request. Authorized agents may submit requests on your behalf with proper verification.

9. Children’s Privacy

Our Services are not directed to children, and you must be of legal age and capacity to use our Websites. We do not knowingly collect Personal Information from minors. If a minor’s data is inadvertently collected, a parent or guardian may contact us to request its deletion.

10. Contact Us

If you have questions or would like to exercise your privacy rights, please contact:

Email: shennongvita@gmail.com